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HSLAB Force Down
ID #1036
Windows stops responding during Windows XP shut down
SYMPTOMS
loadTOCNode(1, 'symptoms');
When you shut down your Microsoft Windows XP-based
computer, Windows may intermittently stop responding (hang), and you receive
the following message:
Saving your settings.
During this time, you may be able to move the pointer, but the
computer may not respond when you press CTRL+ALT+DEL.
CAUSE
loadTOCNode(1, 'cause');
This problem may occur if all the following conditions are
true:
| • | You have East Asian Language support installed on your Windows XP-based computer and the Input Method Editor (IME) selected as your default input language. |
| • | You have the Welcome screen turned on. |
RESOLUTION
loadTOCNode(1, 'resolution');
To
resolve this problem obtain the latest service pack for Microsoft
Windows XP. For more information about how to do this, click the
following article number to view the article in the Microsoft Knowledge
Base:
322389 (http://support.microsoft.com/kb/322389/)
How to obtain the latest Windows XP service pack
STATUS
loadTOCNode(1, 'status');Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Windows XP Service Pack 1.
Tags: -
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Last update: 2006-12-27 08:31
Author: Oleg
Revision: 1.0
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